Warehouse Clerk at DHL

Job Title: Warehouse Clerk

Company: DHL

Job Purpose:

Receiving ,verification, storage, dispatch / issuing of goods and material as per formal procedures (both system and manually) with a collective responsibility to provide our clients and their customers with quality service.

Key Accountabilities:

  • It is our collective responsibility to provide our client and their customer with quality service at all times while seeking continuous improvement
  • Know and adhere to safety rules and regulations on site
  • Maintain good housekeeping habits in offices and other working areas.
  • Guide employees in various working areas and ensure that they adhere to all safety rules and regulations and other related policies.
  • Ensure accurate receiving/dispatch and put away of stocks received from suppliers as per relevant supporting documents & procedures across WMS i.e. (EAM).
  • Indicate receipt/dispatch dates on all received/dispatched items for purposes of exercising FIFO.
  • Ensure that at all times stocks in the Warehouse are arranged by item and within marked areas and properly identified by use of row identification card / Bin Card.
  • Perform receiving and dispatch duties as per the agreed SLA with the client to avoid any penalties
  • Reconcile stocks through cycle counts and ensure any variances are reported before the monthly stock take for adjustment
  • Ensuring the Warehouse is tidy at all times by way of observing neatness in stock arrangement and removing any unnecessary materials / items from your working area.
  • Report to the supervisor areas that need attention eg (allocation of casuals to clean etc) to always keep you working area tidy or any repair work to machines, other equipment’s or warehouse.
  • Ensure no damage of stock, FLT’s or other assets on site. Immediate report for any damage to stock FLT or other assets.
  • Always follow all security measures.
  • Ensure posting of all documents is done accurately and on time, including report submissions.
  • Ensure accurate raising of Load Verification for all goods loaded.
  • Any other jobs and responsibilities which are given to you by management
  • Ensure accurate receiving and put away of stocks received from supplier or client as per relevant documents and procedures.
  • Ensure timely and accuracy of all dispatches as per following the formal procedures with an aim of achieving the DHL’s site objectives.
  • Ensure accurate inventory is maintained by way of correct posting and ensure all stock count reconciliations are submitted within the set time lines.
  • Always observe safe working practices and adhere to the safety rules and regulations as well as any related policies.
  • A team player with good public relations and excellent customer management
  • Ensure receipt, dispatch, high risk, stock inventory and reporting done as per procedure in a timely, safe and efficient manner

General Competencies

  • Be able to build a strong team and provides team members with the direction , resources and environment needed for work.
  • Be able to build effective working relationship with different groups eg colleagues, suppliers etc.
  • Should be able to create high performing teams by attracting and developing people should be in a position to utilize resources to exceed customer expectation
  • Should deliver operational results by analyzing and solving problems in structured way.
  • Should be able to implement change through motivating and influencing others.
  • Must talk and report to Client, attend site meetings when required to do so by Client or Warehouse Manager

Key Performance Indicators:

  • Accuracy on Receiving of materials.
  • Accuracy and timely dispatch of goods and issuing of MROs.
  • Stock Reconciliation is done in time and escalation of any variances are done.
  • Observing the safety rules, regulations, and related policies.
  • Compute and file POD reports on receipts.
  • Ensure stocks keyed into the system accurately and within agreed time
  • Ensure that all transactions are accurately recorded and accurately documented.
  • Ensure stocks received are in good condition

Qualifications, Experience & Attributes:

  • Fluent in English & Swahili on both Written and Spoken
  • College Degree/Diploma in business administration, logistics, or Procurement

Specific Skills/Experience

  • Ability to handle multi-tasks in multi-functional warehouses
  • Good Customer Service Skills
  • Working in a Telecommunication SKU warehouse for a minimum of 3 Years
  • Working in a busy multiple SKU Warehouse for a minimum of 5 years
  • A team player with good relations to customer and public management skills
  • Ability to work under pressure, meet deadlines and with minimum supervision
  • Excellent oral and written communication skills
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  • Computer literate, spreadsheets and word documents