IT Helpdesk Assistant Job Vacancy at Wananchi Group Tanzania Ltd

Job Title: IT Helpdesk Assistant Job Vacancy

Wananchi Group Tanzania Ltd has advertised a job opportunity for the position of IT Helpdesk Assistant. All the interested candidates are highly encouraged to apply.

Wananchi Group Tanzania Limited is part of the Wananchi Group and one of East Africa’s leading Internet, data, TV services and multimedia communication solutions providers.


We are looking for an IT Helpdesk Assistant who will oversee all IT related activities within the group companies in Tanzania. He/she will be reporting to the IT Manager with a dotted line to the Head of Technical.


  • Diploma or Bachelor’s Degree in: Business administration, CT and Public relations
  • 4yrs. CS Experience, One year in leadership Customer Life cycle management
  • CS certification

Key Roles:

  • Responsible for leading a team in the design, implementation and execution of strategies that manage customer touch points, activations/onboarding, service support, retention, loyalty and revenue growth.
  • He/She makes recommendation & actions to improve subscriber billing, payment channels and posting retention processes and exposure to customer retention and revenue risks.

Apply to: before 21st November 2023.