Customer Service Representative at Wananchi Group September, 2023

Job Title: Customer Service Representative

Wananchi Group

Wananchi Cable Tanzania Limited (WCTL) is part of the Wananchi Group and one of East Africa’s Leading Broadband Internet Service Providers.

CUSTOMER SERVICE REPRESENTATIVE:

Wananchi Cable Tanzania Limited (WCTL) is part of the Wananchi Group and one of East Africa’s leading broadband Internet service providers.

We are looking for a Customer Service Representative who will work independently to provide professional and focused l customer service both internally and externally. He/she will be reporting to CE Team Leader

Key Roles:

  • Handling inbound and out bound customer interaction
  • Educate customers on competitive pricing and product information
  • Provide exceptional customer care across all call types including escalation, technical support and billing
  • Responsible for skillfully retaining customer through positive relationship
  • Identify reason(s) for disconnected and overcome objections in an effort to retain the customer.
  • Customer Life cycle management

Qualifications:

  • Diploma or Bachelor’s Degree in: Business administration, CT and Public relations
  • 2 years Experience in retention/Churn team in Telecom/ICT Customer Life cycle management CS certification

Apply to: recruitment@simbanet.co.tz before 30th September 2023