Customer Service Representative at Wananchi Group September, 2023

Job Title: Customer Service Representative

Wananchi Group

Wananchi Cable Tanzania Limited (WCTL) is part of the Wananchi Group and one of East Africa’s Leading Broadband Internet Service Providers.


Wananchi Cable Tanzania Limited (WCTL) is part of the Wananchi Group and one of East Africa’s leading broadband Internet service providers.

We are looking for a Customer Service Representative who will work independently to provide professional and focused l customer service both internally and externally. He/she will be reporting to CE Team Leader

Key Roles:

  • Handling inbound and out bound customer interaction
  • Educate customers on competitive pricing and product information
  • Provide exceptional customer care across all call types including escalation, technical support and billing
  • Responsible for skillfully retaining customer through positive relationship
  • Identify reason(s) for disconnected and overcome objections in an effort to retain the customer.
  • Customer Life cycle management


  • Diploma or Bachelor’s Degree in: Business administration, CT and Public relations
  • 2 years Experience in retention/Churn team in Telecom/ICT Customer Life cycle management CS certification

Apply to: before 30th September 2023