Call Centre Executives at Strategis Insurance – 2 Posts


Job Title: Call Centre Executives – 2 Posts

Strategis Insurance

We specialize in offering affordable, appropriate health & general insurance plans for the Tanzanian industry

Expected appointment date: Immediately

Division: Medical Insurance

Department: Business Development – Business Retention

Location: Dar es Salaam

Main tasks:

  • Attending all incoming calls in a timely manner as per standards set by the Company.
  • Attend queries, requests and complaints and resolve or channel them to respective departments or personnel where necessary.
  • Making follow up of reported matters to ensure they are closed.
  • Making necessary system logs and data entry.
  • Reporting any irregularities on system performance.
  • Attending to approval requests in a timely manner.
  • Providing general information to providers and members/clients as per the guidance from supervisors.
  • Preparing and providing reports as required by supervisors.

General Performance Standards:

  • Ability to work with minimum supervision.
  • Maintaining a positive and friendly attitude to all customers (external and internal).
  • Assist in other areas of operations as requested by Management.
  • Flexibility of working on shift basis at all times including weekends and public holidays.
  • Attending other duties assigned by supervisors.

Education including specialized training:

  • Diploma or Advanced Diploma in clinical medicine or other fields.
  • Computer Literate.
  • Customer Service/telephone Certificate.
  • COP Certificate will be an added advantage.

Working Experience:

  • Minimum two years’ experience, working in hospital environment, Call Centre or related jobs requiring interactions with people.

Other attributes:

This role requires an execution oriented individual with:

  • Fluent in English and Swahili Languages.
  • Good communication skills.
  • Good interpersonal skills.
  • Good presentation skills.
  • Assertiveness and self-drive.
  • Honesty, reliability and dependability.
  • Sound analytical skills.
  • Speed and Accuracy.
  • Ability to work under pressure and manage time efficiently.
  • Ability to solve problems and make decisions effectively.
  • Positive attitude.
  • Team player.
  • Proficient in Micro Office Certified Programs: Micro Office Word, Microsoft Office Excel, Microsoft Office Access, Microsoft Office Power Point, Microsoft Office Outlook and Office Publisher.

Mode of Application:

All applications should have names of three official referees with their contact details. Applications accompanied by professionally prepared CVs, copies of all supporting documents along with a recent passport size photograph should be submitted not later than 18th of January 2024 to the following address.

Head of Human Resource and Administration

Strategis Insurance Tanzania Limited

P O. Box 7893 Dar es Salaam, Tanzania


Or delivered to: Strategis Insurance Tanzania Limited

1st Floor, Masaki Ikon Building Plot no. 1520, Bains Avenue Masaki, Msasani Peninsular

Note: Only shortlisted candidates will be contacted.

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