Branch Manager at Exim Bank

Job Title: Branch Manager

Exim Bank, The Bank is seeking to employ the Branch Manager.

Reporting to: Cluster Head – Northern Zone

Responsible for: All Branch Staff

Department: Retail Banking

Region: Arusha, USA River Branch

8am – 5pm Monday to Friday.
8am – 1pm Saturdays.
Additional hours as required by workload.


To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch.

To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers.


  • Accountable for all aspects of running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience in your area.
  • Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance, and control
  • Understand your customer base and identify opportunities to build and grow profitable Relationships
  • Deliver against business and sales performance
  • Acquire new customers and retain and grow your relationships with existing customers
  • Responsible for the operational efficiency of the branch and productivity of its staff
  • Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions
  • Prepare periodic and statutory reports for management
  • Have a good understanding of branch control procedures with specific focus on financial security
  • Take ownership for resolving complex problems, working with colleagues in other offices / Branches to provide a seamless experience for your customers
  • Provide a superior level of customer relations and promote the service culture through coaching, Guidance, and staff motivation
  • Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities
  • Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head


  • Good leadership, people management and banking skills
  • Knowledge of relevant legislation, sales, and business principles, Outstanding communication skills
  • Strong commercial know-how and first-class decision-making abilities
  • Be a good relationship builder and a strategic thinker rather than just operational
  • Resilient under pressure


  • Professional certificates (Bachelor ‘s degree or its equivalent in Banking and Finance, Business Administration, or related field from recognized institution)
  • At least 5 years’ work experience in the Banking Industry
  • Professional certifications
  • Attested declaration on solvency and non- conviction in criminal offences

How to Apply :

To apply, please send your CV along with all academic certificates to with the subject line:  JOB APPLICATION: Branch Manager

Deadline: 13th December, 2023.
(Note: Only shortlisted candidates will be contacted)